TXSNOW · INSTRUCTOR FIELD GUIDE

INDEPENDENT SALES &
SESSION BOOKING WORKFLOW

From the client's initial inquiry, to a seamlessly activated session.

STEP 01: DEMAND ALIGNMENT

Instructors connect with their own clients to precisely align and lock in the students' custom session requirements.

STEP 02: AUTOMATED CHECKOUT

All pre-session intake forms and payments are 100% streamlined through the platform system, ensuring a hassle-free and highly efficient experience.

STEP 03: CONCIERGE INTEGRATION

Establish a dedicated chat group as a direct tripartite canal between the client, yourself, and TXSNOW Support to fully document all session details.

STEP 04: TOTAL SYNCHRONIZATION

Ensure that clients, transaction records, and the final scheduled sessions match perfectly one-by-one.

Explore the four steps Create a session reminder

PAYMENTThrough the TXSNOW platform

COORDINATIONWeChat or WhatsApp session group

CHANGESTag Customer Service in the group

Keep one shared record of the arrangements.

The customer, instructor and TXSNOW Customer Service should be able to see the same session details in the group. Bring any arrangements made in private messages back into the group, and tag Customer Service to update them.

BEFORE YOU OFFER A TIME

Confirm needs & availability

Start a real conversation. Learn who is coming, what they hope to achieve and what support they need; then check your teaching qualifications and availability.

The actual students

Ask for each student’s name and age or age group. Confirm whether the requested session is part of the Kids Master Program. The purchaser may be booking for someone else.

Discipline, level & goals

Confirm skiing or snowboarding, current ability, previous experience and what the student hopes to work on. Avoid relying only on broad labels such as “beginner”.

Resort, date & full time slot

Confirm the resort, date and start–end time, then check your full availability. Read the resort restrictions below before offering the location or time.

Your teaching authorisation

Check your instructor level, the relevant age-group authorisation and whether you can teach the requested session. If the match is unclear, ask TXSNOW Customer Service before confirming it.

CHECK BEFORE YOU RECOMMENDImportant resort restrictions

Check the resort rules before offering a date or meeting point. These restrictions affect whether and how the session can take place.

Ski Lakeridge

Non-holiday weekdays only

TXSNOW instruction is available Monday–Friday, excluding holidays. For weekends or holidays, recommend another authorised partner resort.

Dagmar

Wednesday–Friday, excluding holidays

Dagmar is closed on Mondays and Tuesdays. TXSNOW instruction is limited to Wednesday–Friday, excluding holidays. Choose another partner resort for other days.

HSV

Horseshoe Valley

The client provides the instructor’s lift ticket

The client must provide the instructor with a valid lift ticket for the teaching day before the session can go ahead. Explain and confirm this additional arrangement before purchase.

Blue Mountain

Weekend & holiday beginners: South Base

On weekends and holidays, beginners must learn on the magic carpet at South Base. Confirm the correct location before agreeing the meeting point.

Review the latest resort notices on the session purchase page.

YOUR SERVICE ADVANTAGEWhy choose a TXSNOW instructor?

Listen first. Learn what matters to this client through a natural conversation, then explain how the service supports their goals. Use these points in your own words.

Before the session · someone is always within reach

A dedicated group connects the client, instructor and TXSNOW Support. Meeting details, preparation and updates stay in one place, with a clear way to reach the right person.

During the session · progress you can see

For regular and Kids Master sessions, three videos and a group photo capture the learning experience and give students and families something concrete to review.

After the session · post-session feedback and a voice

Post-session feedback helps the student understand their progress and next steps. Instructor ratings give clients a way to share their experience.

The next session · continuity through CRM

The CRM customer-management system brings together the student’s information and learning record. If the student changes instructors, the next instructor can understand their level, progress and goals before teaching.

Connect each benefit to what the client tells you: reassurance for a first session, visible progress for a parent, or continuity when changing instructors.

Explore student & member benefits

Ready for Step 2 when: the student, session needs, resort and full time slot are clear, and you have checked your qualifications and availability.

THE ORDER & THE STUDENTS

Help the customer purchase

Send the session purchase page, help the customer choose the appropriate product and have them pay through the TXSNOW platform.

Help select the right product

Use the needs confirmed in Step 1 to check the session category, discipline, relevant age group, instructor level and session duration. Ask Customer Service about any unclear options.

Use platform payment

Guide the customer through the TXSNOW purchase page and confirm the email used for the order. Support will use that email to locate the order and check the session hours.

Forms are per actual student

Ask every actual student to complete the current season’s waiver and Pre-session intake form under their legal name. Parent or guardian requirements follow the form instructions.

Ask for completion screenshots

Tell the customer they will need to post both completion screenshots in the session group. If several students are involved, make it clear which student each pair belongs to.

THE ORDER & THE STUDENTSPurchase & pre-session links

Open the relevant page below and guide the client through it. Each actual student must complete the current-season forms and post their completion screenshots in the group.

Session purchase page Waiver & Pre-Session Guide Pre-session intake form

Ready for Step 3 when: the platform order can be identified, the actual students are clear, and the customer knows how to complete and share confirmation of both forms.

CUSTOMER + INSTRUCTOR + TXSNOW

Create the group & confirm the booking

Create a WeChat or WhatsApp session group with the customer and TXSNOW Support. Give Support the order email and the agreed session date and start–end time to locate the order and record the hours.

Two details for Support

Post the email used for the order and the agreed session date and start–end time. Support can use them to locate the order and record the session hours.

Tag TXSNOW Customer Service

Ask Customer Service to check the order and record the session hours. Payment is one part of the process; the actual session arrangements also need to be checked and recorded in the group.

Request both screenshots

Ask the customer to post screenshots showing that the current-season waiver is signed and the Pre-session intake form is completed, for each actual student.

Check the person behind the order

Match the submitted details to the actual student, including the name, age group, discipline and important pre-session information. Resolve missing or inconsistent details in the group.

COPY-READY MESSAGEA short confirmation for Support

Fill in these two details. Select the actual Support contact when you @mention them in the group.

@TXSNOW Support
Order email: [ ]
Session date & start–end time: [ ]
Please check the order and record the session hours.

WECHAT / WHATSAPP

Name the group consistently.

Use the purchaser’s name in the group title so Support can match it to the order.

TXSNOW + YY.MM.DD + resort code + purchaser name

EXAMPLE

TXSNOW26.12.01 MSL Kai An

Resort abbreviations

MSL: Mount St. Louis Moonstone
BM: Blue Mountain
LR: Lakeridge
HSV: Horseshoe
DM: Dagmar

Build a group name

Enter the agreed date, resort and purchaser’s name, then copy the result into WeChat or WhatsApp.

This tool only formats the name. It does not create a group or confirm a booking.

Group confirmation check: Customer Service can identify the order and has recorded the session hours; the full arrangements are clear; the instructor has checked each actual student’s forms.

READY BEFORE YOU ARRIVE

Complete the pre-session preparation

Make the meeting point, equipment requirements and learning goals easy to find before everyone leaves for the resort.

Send the meeting-point photo

Post a recognisable photo and the agreed meeting location and time. Make sure the customer knows exactly where to find you.

VIEW & DOWNLOAD MEETING-POINT IMAGES

Confirm the learning goals

Reconfirm the goals and review the actual student’s pre-session information, including health restrictions and anything requiring preparation.

Remind the customer about tickets & gear

Remind them to arrange lift tickets, rentals and suitable equipment, including a helmet, and to allow time to get ready. Share the Pre-Session Guide for arrival and other practical reminders.

SESSION REMINDERBuild a pre-session reminder

Enter the agreed details and generate a message for your session group.

Your entries stay in this page and clear when you reload. Generate again after editing.

Your reminder will appear here.

Send the meeting-point photo and the Pre-Session Guide link with the message. Plain-text chat apps may not preserve clickable link labels.

Pre-Session Guide

Ready to meet: the group contains the meeting-point photo and arrangements; goals, tickets and equipment have been discussed; children’s sessions have the Pickup Code input page available.

KEEP EVERYONE IN THE LOOP

Any change? Update the group.

Rescheduling, substitute instructors, a different student and extra session time all need a group update with Customer Service tagged. If you agree something privately with the customer, post it in the group too.

Rescheduling

State the original and proposed date / start–end time, and tag Customer Service to update the booking in line with the applicable policy.

Substitute instructor

State the original and replacement instructor and whether the student, resort or time also changes. Ask Customer Service to update the record.

Different student

Identify the original and replacement student, recheck the teaching and age-group match, and check the new student’s current-season forms.

Extra session time

State the original and revised start–end time and the extra session hours. Ask Customer Service to confirm the order / payment arrangements and update the hours.

Posting a change does not override the applicable rescheduling policy or teaching authorisation requirements. Resolve the details with Customer Service.

READY FOR THE SESSION

Before you call the arrangements complete.

Use this as a quick personal check for each booking.

0/8checked

I checked the student’s needs, my qualifications and the full time slot.The purchase went through the platform and the order can be identified.The customer, instructor and TXSNOW Customer Service are in the session group.Support received the order email and session date / time, checked the order and recorded the hours.Every actual student’s waiver and pre-session intake form are completed, with screenshots posted and details checked.Meeting-point photo, goals and ticket / equipment reminders are in place.For children: the Pickup Code input page is in the group.Any private arrangements or changes have been posted in the group with Customer Service tagged.

Personal reminder only. Ticking this list does not submit a booking or notify Customer Service.

Keep these links handy.

Session purchase page Waiver & Pre-Session Guide Pre-session intake form Instructor SOW Instructor Rescheduling SOP Parent Guide Explore student & member benefits